Bitrix24 + WhatsApp: A Better Follow-Up Workflow for UAE Teams

Why WhatsApp workflows fail

Most teams lose context because messages and CRM records are not synchronized.

Workflow architecture

Template-based outreach

Use approved templates for first response and re-engagement windows.

Conversation to deal mapping

Each message thread should map to a single CRM deal with timestamped updates.

Compliance checklist

Track opt-in status, response windows, and escalation rules to stay compliant and consistent.